Claude implementation for small service businesses

One solved problem. Then the next.

I sit down with you and put Claude to work on a real workflow in your business: intake, proposals, follow-up, documentation, whatever eats your week. We build it together on your actual work, and it's running before I leave.

Book a workflow audit See how it works

In person across the Salt Lake Valley. Virtual anywhere.

Illustration of your Tuesday before and after: a messy pile of tilted papers, sticky notes, a file named proposal_FINAL_v7, three overdue invoices, and 47 unread emails. Then, one workflow at a time, a tidy after: proposal sent, invoices followed up, files sorted. Claude Cowork: from chatting to doing. You approve everything, Claude does the typing.

The method

Every workflow has five levels. We climb them in order, one win at a time.

Step 1

Assist

Claude drafts, summarizes, and organizes. You review everything.

Step 2

Standardize

Your context, templates, and quality checklist make results consistent.

Step 3

Systematize

A written process anyone on your team can run without you.

Step 4

Integrate

Claude connects to the tools you already use: email, files, calendar.

Step 5

Automate

Low-risk steps run on their own, with review where it matters.

We start at step one. Every time. You move up when the numbers say you're ready — not because a sales pitch said so.

Sound familiar?

You've used AI. It hasn't stuck.

Most business owners I meet aren't AI skeptics. They've tried it. The problem is what happened next.

"

I use it for the occasional email, but I don't know what else to do with it.

"

I spend more time fixing the output than it would take to do it myself.

"

The course explained AI. I still didn't know what to do on Monday morning.

That gap between "AI can do a lot" and "here's what it does in my business, safely, every week" is the entire job. I close it one workflow at a time, sitting next to you, using your real work. Not examples. Not theory.

How it works

Three engagements. Each one earns the next.

Start here

Workflow audit

Ninety minutes at your desk. We map where your time actually goes, pick the one problem worth solving first, and start solving it on the spot. You'll see Claude working on your real work before the session ends.

  • Your workflows mapped and scored
  • One solution started live, together
  • A written plan for what comes next
Then

Implementation

We build the full solution side by side: the workflow, the templates, the review steps, and a one-page playbook so it runs without me. You get a working system, not a slide deck.

  • A finished workflow saving time weekly
  • Templates in your voice, not a robot's
  • A simple written AI policy for your team
Ongoing

Office hours

The output went weird. A new hire needs training. You're ready for the next workflow. Monthly office hours mean you always have someone to call. It's the thing every course and video is missing.

  • A standing session, in person or virtual
  • Troubleshooting and tune-ups
  • The next problem, when you're ready

Straight talk

What I will and won't do

You deserve to know exactly where I stand, in writing, before you spend a dollar.

I will

  • Solve one specific problem before proposing a second one
  • Show you results in minutes saved each week, measured on your own numbers
  • Set clear rules for what client data does and doesn't go into AI
  • Keep a human review step on anything your clients will see
  • Build everything in your voice, from your own writing
  • Teach you and your team to run it without me

I won't

  • Promise AI will run your business
  • Sell you a tool stack. You need one tool used well
  • Automate anything before the manual version works
  • Put AI between you and your clients' trust
  • Hand you a prompt library and call it a system
  • Lock you into anything you can't operate yourself

Who you're hiring

Jennifer Doucoure

Jennifer Doucoure smiling at a desk in an office

I spent twenty years building technology for some of the most respected companies in the country. Now I do the opposite of what big-company tech usually does to small businesses: I make it simple, I make it yours, and I stay until it works.

I work in Claude specifically, not because it's the only good AI, but because you don't need five tools used badly. You need one tool used well, and it's the one I know deepest. Everything I build with you, you'll be able to run, explain, and hand to a new employee.

I also teach AI to individuals and teams under the JenniRay name. If you're looking for courses, workshops, or the newsletter, that lives at jenniray.ai.

Twenty years, in brief

  1. Early career IBM Technical relationship manager

    Ran the service and change management between IBM and American Express.

  2. 2005–2016 American Express Portfolio & program manager

    Moved delivery teams to Agile: 120% faster delivery, 88% fewer defects.

  3. 2016–2019 MUFG Head of technical operations

    Helped build and launch a brand-new online bank.

  4. 2019–2021 Cox Automotive Director, solution delivery

    Ran software delivery for Dealertrack and Xtime.

  5. 2021–2024 BILL Principal program manager

    Led 20+ workstreams for a flagship product launch after an acquisition.

  6. Now JenniRay Business Founder

    The same discipline, applied to small businesses with Claude.

MS in Computer Information Systems, University of Phoenix BS in Information Systems & Technology, Weber State University

Bring me one problem.

The thing that eats your Tuesdays. The follow-up that never gets sent. The proposal that takes three days. Tell me about it, and we'll book a workflow audit.

Email me directly. I read every inquiry personally and reply within two business days.

jennifer@jenniray.ai

In person across the Salt Lake Valley. Virtual anywhere.